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Again - great communication, staff very polite and helpful
Problem was rectified in a timely fashion with communication throughout
Availability of parts and time taken to complete all work
Great service and personal attention.
They did exactly what they said they would in a timely and professional manner.
All aspects excellent.
As above sprouts great experience
All issues were dealt with, and parts obtaned next day.
Had a couple of faults develop on the car and were quickly diagnosed and fixed.
The staff took the time to listen and then took care of the car without drama.
Very well looked after and kept informed throughout
Again, waiting time for an mot excessive.
Pleasant friendly staff
hassle free and friendly
Everything done in a nice friendly manor
I have been a faithful customer for many years at this centre and I can honestly say the service experience at Rybrook Wolverhampton is second to none! Kelly Price & Lydia Seabridge were superb and its always nice to see my salesman Tom while there!
they did what they said they would do
I would like to have been told that my sat as memory would be wiped very inconvenient
The issue was dealt with professionally and efficiently! However, they nearly missed a crucial piece of information! If it wasnt for Lydia Seabridges attention to detail the issue would never have been resolved!
All agreed items completed at pre-agreed prices and good communication achieved.
Cars been back in 2/3 times as they changed one caliper at a time. Would have preferred it if they change both calipers/bads/discs all in one go and I wouldn't have had the inconvenience of taking back and forth.
The staff are very polite, friendly and helpful
The problem was covered under warranty at no cost
Loan car was dirty and no fuel at all, when I mentioned this to the service advisor on my return to dealership he dismissed it and gave me some lame excuse and no offer of a refund of fuel, I wasn't happy with his attitude.
Liked how they cleaned my car
Very efficient customer and technical service.Appointment time to suit a busy life, MOT carried out at 4pm! Excellent.Competitively priced too.
Fitted me in at short notice and made me feel welcome
Made to feel welcome and valued.
Again everything we spoke about was done to a high standard
The servicing staff are super polite and knowledgeable the whole experience feels as high end as you'd hope for a BMW.
Very smooth transition
I was in and out of the store within 25 mins and given all the details of my service and obtained a loan car also, to allow me to carry on with my normal day.
service was a 10 bmw assist was a 10 but enterprise car rental was a 0 you can get manager to call me ?
Work always completed on time and always fully satisfied.
Dealer failed to call me to advise service had been completed (the second time this dealer has failed in this regard)
Because I was completely satisfied......
Had a fault that wasn't easy to diagnose I was kept up to date by service at all times and also had courtesy car
good communication and good job
Lydia on the service desk was very good and kept me informed and answered any questions. Even when the left wiper blade was removed/stolen whilst the care was in the car park it was replaced immediately before i left.
you did what you said you would
Do what they say they are going to do within an agreed timescale.
Kelly offered me a discount for the service when I visited in July but still upheld the offer when I returned in December to book the car in which was good to see.
Amazing vehicle and so so pleased
Nothing was to much trouble for Jake , sometime we asked the same questionbut he explained it all again ,he did not rush us he gave us time to think and talk just great
Very pleasant experience
Courteous, free from hassle and friendly. Product Genius is a great concept.
Brilliant service from John an Matt, couldnt have asked for any more from the two of them. Thank you John an Matt.
We needed a quick turnaround time for which they were able to work to.
Lovely transaction always kept informed not many people like Elizabeth
Matt was the best
Both the salesman and business manager were extremely helpful, very patient and showed interest in not just wanting the business but a long term relationship.
The transaction was handled very professionally from the outset .The salesman was very knowledgeable in terms of his presentation and was able to answer any question in respect of the particular vehicle I was interested in purchasing.
See question No: 1
Matt treated us as special
Good people, who knew their stuff and the product and keen on ensuring I had all The information needed to make an informed decision, without the pressure - you get from some other car dealers.
No problems at all
No problems at all.What they promised was delivered.
Excellent delivery and care for new car. Very strong experience
Matt Haslam at Rybrook was exceptional - very good communication and knowledge about the vehicle we bought
All as the question - v good
Could not fault service recieved
Car was presented well(indoors) and the Genius went through a great hand over.
Salesman was excellent and the BMW Centre was a great place to be.
Best BMW dealer we have visited
Everything was customer focused
we could not pick up the car on the day given to us due to the weather but we arranged a different date and the staff were very helpful the car was there waiting for us all shiny and new.
See response to question1.
Professional, knowledgeable staff.
It didn't feel like I was dealing with a sales person at all, just someone that answered all my queries, offered insights into various items and best of all was as far from the archetypal 'car salesman' that blight your industry as possible!
Matt haslam and John elston at rybrook bmw wolverhampton are absolutely brilliant..they do everything within there power to help and get you the best possible deal with the least possible fuss and now i would go no where else to buy a car...BRILLIANT
This is the 4th brand new BMW I have purchased from Tom and every time he has gone above and beyond to find me the perfect stock vehicle at the perfect price. What a guy!
I felt like a VIP throughout the whole experience. The service was impeccable.
Excellent treatment. And a curtesy car was made available to me while waiting for delivery