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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW luxury available now.

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BMW 7 Series Best Luxury Car 2017

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Dominic Anson

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Jason Bailey

BMW Used Car Business Manager

Joanne Newey

BMW Showroom Host

Linda Bradley

BMW Bodyshop Co-ordinator

Kelly Price

BMW Service Advisor

Paul Noyce

BMW Used Car Sales Manager

Verrinder Kumar

BMW Parts Advisor

Rhiannon Bradley

Receptionist

Jayne Priest

BMW Receptionist

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Matt Haslam

BMW New Car Sales Executive

Jake Fielding

BMW New Car Sales Executive

Richard Davies

BMW Enquiry Manager

Jake Baker

BMW Used Car Sales Executive

Sarah Fereday

BMW HR Manager

Sarah Bassett

BMW Local Business Development Manager

Charlotte Rees

BMW Accounts Assistant

Tom Hawthorne

BMW New Car Sales Executive

Mark Hales

BMW Parts Advisor

Steve Riggs

BMW Used Car Sales Executive

Geoff Allman

BMW Sales Administrator

Lydia Seabridge

BMW Service Reception Manager

Andy Gibbs

BMW New Car Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As question 1. Communication also somewhat poor.

Service

See answer to question one

Service

Service did take longer than was originally told, spent majority of the day waiting around in garage.

Service

Had to wait a while for collection

Service

All stress taken away BMW dealt with everything.

Service

My service was carried out with no real issues

Service

Helpful and prompt service when needed. No fuss and polite staff.

Service

I don’t she’s whatsoever

Service

Good service & happy with loan car

Service

The moment you enter the showroom there is a welcome and willingness exhibited by all the staff.

Service

Rybrook are always very pleasant, reliable, and keep in communication. The job is always done well, and in accordance with what we have agreed.

Service

Dropped off car. Car serviced. Picked up car, no problems at all.

Service

Fairly prompt efficient service

Service

On collection I was given my keys back and said everything was fine. I expected to see some type of paperwork telling me what had been done for the money.

Service

I've been a customer at this branch through the various acquisitions for circa 20 years of which the post delivery service has been 2nd to none. This time around is the worst I've experienced, and maybe just bad luck this time around.

Service

Would have been 5 stars but for needing loan car - then car being ready 2 hours later

Service

Absolutely faultless service experience.

Service

Made to feel very welcomed from the moment I stepped into reception to the time I departed with a smile off each member of staff I encountered, all willing to offer help and make sure I was being attended too.

Service

Couldn’t have gone smoother! Completed on time for the price quoted and Phil kept me informed and was always friendly and professional.

Service

Car was booked in for seat belt repair on 29/09/17 I was going on holiday the next day BMW were unable to fix the problem.I rebooked my car for repairs due to the wrong parts being delivered it took 3 days for me to get the car back very inconvenient

Service

all completed to my satisfaction

Service

I didn't feel a valued customer, didn't have my calls returned, promised car to be completed in a day or two a number of times before being given my car back after five weeks still not fixed and had to return and pay more money than quoted!

Service

Car was returned following a small fault from some repair work carried out by the workshop. Car was dealt with swiftly and no fuss.

Service

Work carried out as required

Service

Easy and efficient experience

Service

Prompt attention, good communications. Kelly is fabulous at her job - professional, engaging and her competence is very reassuring.Thank you.

Service

Prompt service. Friendly and welcoming staff.

Service

I was quoted on me price for the service on booking. Then upon arrival told a lot cheaper one from the keyfob. Then a phone call to state was higher as recommended by mechanic. Then a further call for more to be done. The price was now more the first

Service

The service I received was excellent I had a road test with a technician called Edd,WOW his knowledge.

Service

I took the car in for its final warranty check and MOT the car was there for several hours and when I went to collect it the MOT had been forgotten so I had to wait another half hour for it to be done Fortunately the warranty check had been completed

Service

The paying extra against £1000 excess isn’t great. I would like to be covered as I am on my own insurance. It makes me nervous, but I don’t want to pay more

Service

Small job booked in at short notice was completed on time and entirely satisfied even though i was late delivering the car to the garage.

Service

see above

Service

Staff was polite and helpful. They answered all my questions and gave me advices.

Service

Staff very friendly on arrival and ordered taxi for me. Only slight issue was the lack of communication during the day as to the progress and whether I would need to arrange a lift home.

Service

There is only Alan that seems to know what he's on about. Everyone else over promising and under delivers

Service

everything was carried out to the time requested

Service

Said they would wash the car and didn't

Service

Car was serviced and MOT'd, but no explaining/advice given on non linear wear acrss surface of tyres, complementary valet only covered the outside, and car returned with service light (6k miles remaining) showing - no explaination.

Service

This was a follow-up repair from a previous problem. The response was quick and efficient and a courtesy car was provided.

Service

See above.

Service

Having to pay other garage to put right after warranty work

Service

Dropping off the car was quick and easy. There was a delay in the collections and paying process.

Service

Because my problem with tyres was fixed within an hour.

Service

As above

Service

Service done in the time stated. Taxi home and back to collect car very much apreciated.

Service

Good

Service

I was told I could drop car early but no one there to accept the car.I was saved by a ni e young man from another department who took my keys and details

Service

From first speaking to the receptionist to receiving my car back, the experience was exemplary.

Service

Not particular to this visit but on previous visits car has not been ready when requested.

Service

I was very satisfied with the service although did feel like my knowledge was being tested- had an appt due to crackling of speakers and was told I wasn't connecting bluetooth properly- I know how to connect the phone to car.

Service

VERY HAPPY INDEED

Service

Very satisfied with their service. However, somewhat dissatisfied with BMW UK when the service team at Wolverhampton were waiting for BMW UK to respond to the problem with my car.

Service

Job completed promptly

Service

See above answer

Service

Professional staff and service

Service

Good service.

Service

See comments above.

Service

As above

Service

Poor value for money, my vehicle needed two front tyres, I was quoted £289 each for a like for like basis. I have replaced my tyres elsewhere on a like for like basis for £191 each, quite a saving wouldn't you agree!!

Service

Really friendly

Service

Lengthy wait for a courtesy car & the charge applied to MOT testing was considerably more expensive then a recent test on another car I drive.

Service

Work was all completed and to expected standard.

Service

no issues

Service

I had 2 recalls work completed so was happy with this. Previously I have had a bad experience with Benham BMW along with my members of my family.

Service

Your service dept are quite abrupt and not very proactive as the Oldbury Sytner service team. There seems to be old attitudes of Benham still lingering in the service dept. Hopefully under Rybrook this may change for the better.

Service

Car is always cleaned

Service

whole experience was great. Treated very well.

Sales

I was given a step by step through the whole process.

Sales

Wonderful experience from placing order to collection where Jake looked after each step.

Sales

Kept up to date at all time

Sales

Fantastic service from Matt the rep

Sales

They were constantly in contact to confirm everything that needed to be done. They also managed to get the car very quickly.

Sales

Staff at the centre were excellent, especially Tom Hawthorne. Very professional, knowledgeable about the products & generally easy to contact & deal with. I would definitely buy another car from him.

Sales

Very satisfied, all the staff made the whole experience pleasurable, especially Steve T and Jon P.

Sales

Purely due to the sales representative I had- Steven Turner is an asset to the dealership. He takes great care and attention to what the customer requirement.

Sales

Excellant service :-)

Sales

Completely satisfied, especially with the service provided by Jake Fielding, it was a pleasure to have such a nice person to help me with the complete process of the purchase of a motor vehicle, from start to finish he kept me updated, very helpful.

Sales

Sales man was great

Sales

I was kept informed of progress with my car all the way throughout the process. The car was handed to me a day early.

Sales

Kept up to date with the progress of the car during manafacture, paperwork was explained throughly and the purchase was quite straightforward.

Sales

The deal and delivery of the car happened fairly smoothly although I did feel the pre delivery inspection of the car and its preparation prior to collection was a little rushed also I did wonder why I had to ask for the obligatory half a tank of fuel

Sales

The canter staff was very attentive and I was offered hot beverages

Sales

Tom bent over backwards for us to get the right car and within the desired time frame. Excellent sales person

Sales

The whole process was very quick, I was kept in the loop and got my new car promptly.

Sales

Ben Mewis was very efficient and welcoming

Sales

The whole process from finding a suitable car to arranging finance and collection was very good. Have to credit both Jon Perry and Jake Fielding for their friendliness, help and professionalism. Was pleasure to deal with them.

Sales

Ditto above with the added comment that the sales staff explained all the various options fully and technical questions fully and in plain language.

Sales

Ben Mewis is professional and knowledgeable making the purchase experience pain free. He is an asset to the company.

Sales

Very professional thought out t all.

Sales

Service was excellent, Matt Haslam was just great

Sales

They are still helping me even with after purchasing the car.

Sales

Salesman Matt handled everything extremely well.

Sales

The experience was fine and fairly easy

Sales

Tom Hawthorne's service was second to non, phenominal service one may say! Very passionate and knowledgable about the brand and managed to get me an absolutely outstanding deal on a stock vehicle.

Sales

Very professional.

Sales

steve turner and Jonathan were very helpful

Sales

Everything was on time and what we expected plus more.

Sales

There was a delay due to a problem installing the sat nav. This wasn't resolved but the centre offered a full tank of petrol in compensation for the inconvenience which I was happy to accept.

Sales

No issues arose

Sales

polite and efficient sales team

Sales

Great people at rybrook Wolverhampton. Matt Haslam was great help while i bought my first BMW. He responded to my emails very prompt! And made buying a car very easy.

Sales

Totally satisfied

Sales

I was carefully and sensitively guided through the whole process of purchasing my new car.

Sales

Salesman(Tom) was very knowledgeable and kept us informed every step of the way. The way he handled the sale and the handover was second to none. Overall an excellent experience.

Sales

Purchase and delivery of my new car was undertaken and completed andsatisfied my expectations.

Sales

As above. Right from walking through the door to driving away with my new car was a very positive experience

Sales

Again excellent customer service and always very welcoming.

Sales

Extremely good customer service provided by the sales executive throughout the purchase process.

Sales

Matt Haslam and Andy Gibbs were a pleasure to do business with.

Sales

Picking up the car was very good as I was made to feel special and it was a lovely feeling revealing the car myself from the protective cover

Sales

Kept informed of delivery, well prepared vehicle and excellent explanation of vehicle features and accessories