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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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CURRENT VACANCIES

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Shahab Uddin

Head of BMW Sales

Andy Gibbs

BMW New Car Sales Manager

Dominic Anson

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Jason Bailey

BMW Used Car Business Manager

Joanne Newey

BMW Showroom Host

Linda Bradley

BMW Bodyshop Co-ordinator

Kelly Price

BMW Service Advisor

Paul Noyce

BMW Used Car Sales Manager

Verrinder Kumar

BMW Parts Advisor

Rhiannon Bradley

Receptionist

Jayne Priest

BMW Receptionist

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Matt Haslam

BMW New Car Sales Executive

Jake Fielding

BMW New Car Sales Executive

Richard Davies

BMW Enquiry Manager

Sarah Fereday

BMW HR Manager

Sarah Bassett

BMW Local Business Development Manager

Charlotte Rees

BMW Accounts Assistant

Tom Hawthorne

BMW New Car Sales Executive

Mark Hales

BMW Parts Advisor

Steve Riggs

BMW Used Car Sales Executive

Lydia Seabridge

BMW Service Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are always helpful

Service

Very helpful

Service

I had to wait 25 minutes before the car was returned to me. No other customers were being served in this time. I asked the receptionist what was happening she told me the advisor was just getting a price for me!! (Ridiculous and untrue!) There is ...

Service

Rybrook always go the extra mile and the service team there go the extra mile to ensure you are satisfied

Service

All the staff from reception to service and workshop were friendly and helpful, they put me at ease.

Service

Was quoted a service pack price for my car since this was the 1st service and once i had the work done was given a higher price than quoted over the phone.

Service

Just a bit painful having to keep speaking to the desk to see when I could get my car

Service

We had issues changing our winter tyres

Service

Quick turn around and excellent communication.

Service

First class, I recently had a loan car while my car was being sorted, it was a BMW series 2 convertable fantastic car my Partner Beata thourght it was great. She is now thinking of buying a car from you.

Service

great to know that you are performing MOTs. And of course the service is to a high professional standard.. as always......

Service

dealt with promptly, courtesy car sorted, car repaired in 24 hours

Service

Promised a call back from service but never received. It actually took a call from Steve in sales to instigate the service call. I have a serious issue with the fuel filling mechanism (330e) and had to wait for two and a half weeks for a call.

Service

The staff where friendly, professional and kept me informed during the service.

Service

Good service and courteous staff

Service

I expect more from a luxury car brand

Service

Like to know why it takes all day to complete a tyre change, surely a garage the size of Rybrook would stock a few tyres,

Service

Had to wait longer than expected for my car

Service

Nothing was any trouble

Service

car was not washed when they it was

Service

Linda Bradley who dealt with my problem was very helpful and efficient

Service

Yasmin on the service desk was very professional, welcoming and knowledgeable on BMW.A credit to the BMW team.

Service

very good customer care. options to drop us at the place of work in a taxi and then pick up from the place of work by taxi was very helpful

Service

On one occasion I had mistakenly not booked a Fast Lane Service and I was in a hurry but they managed to get me turned around really quickly.

Service

All requested work not completed

Service

Very satisfied quickly booked in , phone call to let me know what would be happening. Estimated time was about right

Service

My car had a £40 valet before I dropped it off. Upon collection, advisor told me they had cleaned the car. It was actually worse when I left it. Rattling can be heard under the car since picking up.

Service

Customer service was excellent

Service

Efficient service

Service

great service

Service

Very friendly and professional service staff. All queries dealt with immediately and corrected, call back given before pick up time agreed. Happy customer.

Service

Friendly professional flexible service which satisfied all my reqirements

Service

Great service from the service department

Service

Please refer to my first answer. I believe the young man who dealt with me is called Graham.

Service

The service department was very accommodating of my situation. However, my car was not cleaned despite being told it would be.

Service

Service costs are high enough but being advised to have more work done than my cars mileage suggests it really needed made the experience feel like an opportunity for the service team to try to make as much out of me as possible!

Service

Always exceptional service, friendly and honest.

Service

Did everything we requested and then ‘went the extra mile’

Service

Very good. Only thing is had to go back again because they didn’t have the part. A little inconvenient. Tyre replaced which was a bit more than local garage for exact same tyre. But the ongoing relationship is excellent.

Service

Hassle free

Service

mix-up with telephone callscar valet looked like it had been done by boy scouts

Service

Terrible first impression. Transporter parked in the entrance on arrival making it very difficult to access the car park, then no parking spaces, had to park my car in the roadway, then a 15 minute wait before I was served.

Service

Had recently had my car serviced there and I'm really impressed with the pick up and deliery service

Service

Again - great communication, staff very polite and helpful

Service

Problem was rectified in a timely fashion with communication throughout

Service

Availability of parts and time taken to complete all work

Service

COMMUNICATION EXCELLENT

Service

Great service and personal attention.

Service

Good service

Service

All aspects excellent.

Service

They did exactly what they said they would in a timely and professional manner.

Service

As above sprouts great experience

Service

All issues were dealt with, and parts obtaned next day.

Service

Very well looked after and kept informed throughout

Service

Again, waiting time for an mot excessive.

Service

Had a couple of faults develop on the car and were quickly diagnosed and fixed.

Service

The staff took the time to listen and then took care of the car without drama.

Service

Everything done in a nice friendly manor

Service

hassle free and friendly

Service

Pleasant friendly staff

Service

kept up to date with progress and handover of car very well done.

Sales

Extremely satisfied always welcoming and happy to assist

Sales

I would've given the full 5 stars but i had a 4 week delay on my vehicle. With it being a Motability Vehicle I was affected by this.

Sales

Because I was very satisfied!

Sales

Outstanding service. The salesman, Jake and the business manager, John were very helpful and eager to make sure we were entirely happy with our purchase. Also on handover everyone, including the technician Sam couldn’t do enough for us.

Sales

I was dealt with in a very friendly & professional manor

Sales

Absolutely first class service. The help during purchase and then the commitment and after sales support from Christian Short at Rybrooks was outstanding and better than I’ve ever experienced anywhere ... period!

Sales

Matt Haslam was very good both purchase and delivery.

Sales

Christian was very natural, had excellent product knowledge, and not pushy but professional. The Sales Manager understood my needs and both made the whole process easy and straightforward - I will certainly return when i am looking for my next car

Sales

Salesperson was top notch, very knowledgeable about the cars.

Sales

Elizabeth kept in touch through the whole process and made all the paperwork easy. Sam spent time with us showing us every detail about the car when we picked it up. It was beautifully clean.

Sales

Cannot fault the centre

Sales

The only slight issue was the cleanliness as above

Sales

Very from the moment I walked in I was treated like a VIP from the offer of drinks to the customer service on offer,everyone I encountered was a joy to be around.

Sales

Would have been excellent but slight delay on car bieng delivered. However did arrive in time before i went on hols.

Sales

Great team at Wolverhampton; friendly and knowledgeable

Sales

Matt and John were great to deal with and knew their stuff!

Sales

I'm not always the easiest person to deal with, and can be quite pushy, Matt Haslam, dealt with me very well and I can't fault the service he provided.

Sales

Friendly and helpful service.

Sales

From our initial conversation Jake was helpful and knowledgable about the vehicles and kept us fully informed regarding our order during the build and shipping processes.

Sales

Team are excellent snd professional but friendly and above all patient. They made efforts to secure good package for me

Sales

All I can really say is that the service from Tom Hawthorne was first class

Sales

Amazing vehicle and so so pleased

Sales

Nothing was to much trouble for Jake , sometime we asked the same questionbut he explained it all again ,he did not rush us he gave us time to think and talk just great

Sales

Very pleasant experience

Sales

We needed a quick turnaround time for which they were able to work to.

Sales

Courteous, free from hassle and friendly. Product Genius is a great concept.

Sales

Brilliant service from John an Matt, couldn’t have asked for any more from the two of them. Thank you John an Matt.

Sales

Would highly recommend the team to anyone looking to buy a new BMW.

Sales

Very satisfied with sale and service.The proffesional approach and support given by Steve turner and John elston was brilliant

Sales

Alll staff were professional and courteous

Sales

Both the salesman and business manager were extremely helpful, very patient and showed interest in not just wanting the business but a long term relationship.

Sales

Lovely transaction always kept informed not many people like Elizabeth

Sales

Matt was the best

Sales

The transaction was handled very professionally from the outset .The salesman was very knowledgeable in terms of his presentation and was able to answer any question in respect of the particular vehicle I was interested in purchasing.

Sales

As above.

Sales

See question No: 1

Sales

Good people, who knew their stuff and the product and keen on ensuring I had all The information needed to make an informed decision, without the pressure - you get from some other car dealers.

Sales

Matt treated us as special

Sales

No problems at all

Sales

No problems at all.What they promised was delivered.

Sales

Excellent delivery and care for new car. Very strong experience

Sales

Matt Haslam at Rybrook was exceptional - very good communication and knowledge about the vehicle we bought

Sales

All as the question - v good

Sales

good contact