Loading...

ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

BMW luxury available now.

Read

BMW 7 Series Best Luxury Car 2017

Read

BMW i3 Service Inclusive

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work was all completed and to expected standard.

Service

no issues

Service

I had 2 recalls work completed so was happy with this. Previously I have had a bad experience with Benham BMW along with my members of my family.

Service

Your service dept are quite abrupt and not very proactive as the Oldbury Sytner service team. There seems to be old attitudes of Benham still lingering in the service dept. Hopefully under Rybrook this may change for the better.

Service

Car is always cleaned

Service

The service experience was good, the offer to wash the car was good but the extra time Involved caused me to decline the offer.

Service

Bmw group made it easy going and clear with everything I could have asked or enquired about.

Service

As above

Service

See above comments..I pointed all of the above out when I collected my vehicle and was offered nothing. It was only when I put my thoughts into an email did the garage offer me a full valet free of charge

Service

The car was not valeted at all and when this was pointed out the valeting was done in a hurry and not very well. I was also not advised regarding the expiry of my MOT on the day despite discussing it.

Service

No hassle picked car up and delivered it back in record time

Service

Always been good service

Service

Great job and service

Service

It was a fast, efficient and courteous service.

Service

Great service ... washed and cleaned my vehicle to Kelly the service representative was warm friendly and welcoming explained everything I needed to know very helpful she was.

Service

The car was alos valeted which helped me considerably. See above answer.

Service

No reason

Service

Again although the new manager has only recently moved there the positive changes he has made are already noticeable

Service

No hidden costs only necessary work required.

Service

I took the vehicle in for a run flat tyre change following a puncture. I had taken out aTyre Insurance policy but initially there was a problem with the claim as I had been sold the wrong policy. This was sorted by the staff and the tyre replaced

Service

Excellent reception staff completely made me feel welcome. Staff at this branch are so friendly and pleasant unlike your Birmingham branch. I will always continue to be a customer at Wolverhampton!

Service

I returned my car to be inspected following a failure of a part fitted by Rybrook. I was told over the phone I could wait for my car as it would only take 1 hour.I actually waited 3 hours. I was not reliably informed of progress and just placated.

Service

Very pleasant and helpful staff, fitted me in at very short notice.

Service

Made me feel very welcoming!

Service

it took longer than i was told as it was satrted later than i was told which was annoying as i had asked the day before to bring the car in later and was told no as there was a strict schedule

Service

As always the work taken out on my vehicle was exceptional.

Service

Happy

Service

Vehicle condition report was not given on previous service - one tyre close to legal limit was not highlighted

Service

Repairs were carried out as expected with no further issues and on time

Service

It is true to say that both the Service Receptionist and the Service Manager did their best to resolve the problematic issue raised by my MOT.

Service

As above Conflicking information given twice

Service

Because when I visit the dealership it is always a pleasant experience.

Service

The staff were very experienced

Service

Well looked after all on time including car cleaning.

Service

I enjoyed the thought of you trying to fit 4.9 into the grid :)Very good service.

Service

Was told brackets had been fixed in a cracking door sills, when it was pretty obvious a lubricant was applied

Service

The only reason I have given you four stars is because of the great customer service I received from the service manager Lydia. If it wasn't for her help I would have award one star.

Service

Service is good, could be improvements with feedback when customer has bought in vehicle for a checkup.

Service

Initially, courteous and efficient service from Philip Howell. However, a subsequent misunderstanding/failure of communication with a different member of staff led to our vehicle not being returned by the required date. Problem eventually solved.

Service

Swift service check-in and courtesy car readily available. Phil called to advise that my vehicle was ready well within the time frame given.

Service

As above.

Service

I received a level of service that my german friends would have rated as good.

Service

Very courteous and efficient. A pleasure to deal with.

Service

At all times I was kept updated of all the developments regarding my vehicle and the staff were prepared to work around a personal timetable I was committed to.

Service

Very well organised

Service

Benhams Wolverhampton has offered poor service since i bought the car in 11/06/2017, such as incorrect advice, refused to carry out the brake fluid change service before the 5 year service plan ran out, carried out at Knights Stafford free of charge

Service

Benham BMW had a terrible reputation, I am glad Rybrook have taken over this dealership

Service

Dropped it off went shopping came back offered a coffee and everything was done the car ready and valet done all on time

Service

As above and the hire car was very dirty.

Service

AS stated above, i felt a bit down, and charged a lot money for a routine job.

Service

Efficient & reliable

Service

Courteous, friendly staff and everything about my recent experience came up to my expectations.

Service

Staff were great and friendly

Service

Kept informed of delivery, well prepared vehicle and excellent explanation of vehicle features and accessories

Sales

Very good experience all round

Sales

Ben Mewis was very helpful at the Wolverhampton branch

Sales

No problems and were able to change my pick up date at the last minute due to the birth of my granddaughter

Sales

Bought the best product

Sales

Tom who looked after me was very good, he really went that extra mile to ensure I was happy and had everything i wanted

Sales

Tom Hawthorne. This is my second purchase from BMW Benham/Rybrook in Wolves. The first car felt like a sales transaction. This time round, it felt like a personal service. Kudos to Tom; he was thorough and followed through with everything. Top man

Sales

Great service and problem resolution re faulty 7 series.

Sales

Everyone was very friendly, helpful and welcoming.

Sales

Matt haslam was brilliant from the word go..from ordering to delivery.,he always kept in touch and answered any questions i had and the whole process went smoothly.

Sales

Nice showroom, complimentary drink and fun unveiling of car!

Sales

As above, everything went to plan and regular updates helped also. My experiences with Benham (now Rybrook) had not always been good, this time they excelled.

Sales

Staff were exceptional on approach . Friendly and efficient. Showroom clean,functional and all needs caterd for.

Sales

Can't fault the service I received.

Sales

Matt Haslam understood exactly what I wanted and didn't try and sway me into looking at other products because he read exactly that I wasn't to be persuaded into something I didn't want. That is appreciated.

Sales

From time of ordering to collecting car quick professional service

Sales

Kept us informed with regular updates

Sales

Excellent all round service

Sales

Everything explained from start to finish

Sales

Has i have already said could'nt have had anymore polite peopleworking for me could'nt do enough for me